Look for a round Record button (in the upper-left corner of the Network tab, and make sure it is red.From the panel opens at the bottom of your screen, select the Network tab.From the Chrome menu bar select View > Developer > Developer Tools.Open Google Chrome and go to the page where the issue is occurring.Let us know the name of your instance, and we'll check your database ourselves. One can check the actual location of the database in Settings > Server Settings -> Global Settings -> Server Configuration -> View Server Metrics -> Database Location. The safest way to provide us a database snapshot is to make a backup via Settings > Server Settings > Database Backup page. If YouTrack hasn't started successfully, you can find directory of the logs in the logs-dir property in %conf%/internal/bundle.properties file. If you're asked to send configuration files (`conf` folder), please find it at ` %programdata%\JetBrains\YouTrack\conf` (MSI distribution) or at `folder_where_you_extracted_ZIP_archive\conf`(ZIP distribution). One can check the actual location of the logs in Settings (Nut icon) > Server Settings -> Global Settings -> Server Configuration -> View Server Metrics -> Logs Location.
#YOUTRACK ICON ARCHIVE#
When database (or other artefacts) uploaded, please share the archive name with us. For large files please contact us and we will share the upload server address. Small files can be attached to a support thread directly. In this case we kindly ask you to send us YouTrack log files, YouTrack database, and even record HAR file. Sometimes we need additional details from you to investigate particular issue more efficiently.
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